Privacy and Legal
With S M Enterprises you are always safe and secure. We value and respect all our clients and treat every detail with the greatest of care.
• COPYRIGHT INFORMATION
Copyright © 2013 S M Enterprises. All Rights Reserved.
The S M Enterprises logo, all taglines, are trademarks or copyrights of S M Enterprises Any reproduction or distribution of S M Enterprises trademarks, copyrights, software, or Web site content without the written permission of S M Enterprises is strictly prohibited. All other products and company names are trademarks or copyrights of their respective owners.
Information Collected by S M Enterprises when you visit the S M Enterprises site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site usage information collected on an aggregate basis as you and others browse our Web site.
• Personal Information You Choose to Provide
If you submit information as a result of a request for more information from S M Enterprises, S M Enterprises will not share the submitted information with any third parties. Our lists are private and are not sold or exchanged with outside entities. S M Enterprises may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions.
• Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information.
• Web Site Use Information
Like other commercial Web sites, the S M Enterprises Web site utilizes Web server logs to collect information regarding how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just prior to and after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an Individual, and your individual usage patterns cannot be retrieved.
• Use of Web Site Information
Content included in this site may be used by you solely for personal, informational, and/or non-commercial purposes and may not be modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without prior written consent from S M Enterprises.
• Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and practices are committed to the protection and privacy of customer and Web site visitor information.
• Legally Disclosure of Information
We may disclose your information when legally compelled to do so or for the protection of our legal rights.
• External Links
This Web site may contain hyperlinks to Web sites controlled by parties other than S M Enterprises. S M Enterprises is not responsible for and does not endorse or accept any responsibility over the content or use of these Web sites. We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
• Notice of New Services and Changes
Occasionally, S M Enterprises may also use the information we collect to notify you about important changes to our Web site, new services and special offers that you may find of interest. You will be given the opportunity to opt out of receiving these notices by clicking on a response box when you receive such notices or by sending us an email request at firstname.lastname@example.org . If you have any questions regarding S M Enterprises policy please email us at email@example.com
• Delivery Time
S M Enterprises is generally unable to guarantee a specific delivery time. The precise time of delivery varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process.
• Late Deliveries
If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.
• Incorrect Delivery Information
As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.
• Undeliverable Locations
Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.
S M Enterprises will attempt to deliver your location in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit food delivery at all. Please check with the hospital before placing your order.
S M Enterprises cannot issue a refund if unable to make a delivery due to these issues.
• Refused Deliveries
If a recipient refuses delivery, you will not be entitled to a refund.
• Products and images
Products only contain the items listed in the product description.
Vases and other items are not included unless stated in the product description and are only used for display purposes.
Product photos of Groceries always represent the medium size.
Product photos are a representation of the arrangements and may vary (see Substitution Policy below).
• Refund Requests and Claims
If your order was unsatisfactory, you may request a refund by submitting a claim within one business days after the delivery date . In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.
• Order Changes
To change your order, please contact Customer Service using at firstname.lastname@example.org. Changes can only be made two business days or more prior to the scheduled delivery date.
• Payment Processing Issues
If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.
• Quality Policy
Groceries are unique and packed by the companies, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always not guaranteed.
• Products and Images
Products only contain the items listed in the product description. other items are not included unless stated in the product description. Product photos of groceries represent the average size, and may vary in minor ways (please see our Substitution Policy, below). S M Enterprises is not responsible for decreased groceries and other products quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Orders will always be charged in INR Rupees. S M Enterprises makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. S M Enterprises cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the INR currency option.
Cancellations for a full refund are allowed if made one business days or more prior to the scheduled delivery date. If an order is cancelled less than One business day prior to the delivery date, no refund will be issued.
• Duplicate Orders
If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local vendor does not make and deliver the item.
• Substitution Policy
In some cases, local vendor may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.