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Delivery Information

DELIVERY / SHIPMENT... delivering Groceries and smiles


S M Enterprises offers express delivery across locations in India. 

S M Enterprises also offers "same day to 24 hrs" delivery for many locations. We strive to deliver fresh vegetables, fruits, fish and meat with groceries by our expert vendors.


CLIENTELE... our pride, our biggest asset

We value for our customers and take immense pride in our service. At S M Enterprises, we believe that our customers deserve the best and we strive to deliver just that with professionalism.

S M Enterprises overwhelms with its warm and caring service, giving customers a thoroughly delightful experience they’ll come back to, again and again. Reason why our ever blooming clientele comprises reputed corporate establishments across the india . We welcome you to visit our site, browse through our exotic range of Groceries and experience our friendly warmth.


Delivery


Deliveries are made seven days a week .

We make every effort to dispatch items on time. If we are unable to deliver the items within your chosen date, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order.


If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer service On-line quoting the order reference contained in your Order Confirmation Email.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will be asked to sign for acceptance of the goods which makes it understood that the goods were received in good condition. However, if upon opening the package you find something missing or broken, please contact us immediately.


• Cancellations

If you wish to cancel your order, please contact our Customer Services On-line , one the day of the delivery date . Same day orders will be cancelled. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you will be charged for the delivery.


If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced, provided the pack has been not open or damage.


Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us .


• Incorrect Items


If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange for a Redelivery . If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.


• Costs


We will reimburse any reasonable costs you incur in returning the following items to us: 

1. Items we delivered to you in error; 

2. Items which were damaged upon delivery or are defective or incorrect; 

3. Items which are substitutes for items originally ordered which we were unable to supply. 

4. Until you return such items to us you are responsible for their safe keeping and taking reasonable care of them.


• Losses

We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we sent the Dispatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.


Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.


We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.